Hamilton Health Sciences
New Patients

Information for New Patients and Families

For detailed information, please refer to our new Patient and Family Handbook.  You will also receive a copy on your first visit to the JCC.

Your first appointment

Your first appointment could be quite long, allow youself a few hours.  Free coffee, tea and cookies are provided by Canadian Cancer Socity volunteers.  There is also a cafe on Level 0 to buy food and drinks.

You will be given a lot of information.  Having a family member or a friend with you can be helpful. You may need to sign consent forms.  If needed, bring your reading glasses.  If you find the forms too hard to understand, please let us know.

For more information, please view our virtual tour and select the First Visit chapter.  Click here to play the video.

Information to bring with you:

  • OHIP health card (you will need this card at every appointment)

  • Family doctor's name and phone number

  • Your address and phone number

  • The name and phone number of at least two people to contact if we cannot reach you about an appointment change.  To protect your privacy, we will not leave a message on an answering maching unless it identifies you by your name.

We try hard to ensure your appointment goes ahead as planned but changes can happen.  We will give you as much notice as possible if your clinic appointment needs to be changed. 


Bring all of your current medications with you. These include:

  • prescription medications

  • vitamins, herbal products or treatments

  • over-the-counter or non-prescription medications

Please bring your medications in their original containers.


Although your doctor or surgeon has sent your medical information to the Juravinski Cancer Centre, you may need to have more tests done.  The oncologist (cancer doctor) may need more information to plan your treatment.

Help us manage your symptoms

You will be asked to complete a tool on your first visit called the Edmonton Symptom Assessment Scale (ESAS).  By telling us how you are feeling, we will be able to better understand and help with your symptoms.

Treatment plan

You will be asked some questions about your present and past health.  Your height and weight will be taken. A doctor will examine you and then discuss your plan of care. There are 3 major ways to treat cancer: chemotherapy, radiation and surgery. You and the health care team will decide on the best treatment plan for you.

Future appointments

You may not need treatment, but you may be asked to come for a follow-up appointment in the future.

You need to bring your health card to each appointment.

If your current medications change or if your health condition has changed, please let your nurse and doctor know when you come for your next appointment.

Let the clinic clerk know of changes to your address, phone number or family doctor.

Getting to the JCC

The Canadian Cancer Society has volunteer drivers for those patients who are unable to drive or find a ride to the JCC.  To arrange a ride call your local Canadian Cancer Society office.  If you or a family member are driving, please allow yourself plenty of time to park.

There are two parking lots near the JCC.  One is on Concession Street and the other is on Poplar Avenue.  When you arrive at the JCC, please come to the Information Desk in the lobby.  You will be directed to the clinic for your appointment.

Please click here for driving directions to the JCC.

For complete parking information please click here.

To download a pdf copy of this information, please click here.

Hamilton Health Sciences • Hamilton, Ontario • 905.521.2100